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TERMS & CONDITIONS

CUSTOMER CARE

Our Customer Care section is dedicated to providing you with detailed information about our company, services, and how to reach out to us with any queries or concerns. We believe that a transparent and comprehensive Customer Care policy is essential to building trust and ensuring that our customers can make their purchases with confidence.
 
In addition, we aim to connect with you on a personal level. By sharing our story and values, we hope to provide you with insights into who we are and what we stand for.

Privacy & Safety

PRIVACY & SAFETY

At THE AR COLLECTION, we prioritize the privacy and safety of our customers. Our Privacy & Safety policy is designed to inform you about how we handle, store, and safeguard your personal information. We disclose our use of third-party banking for payment verification, data collection practices, and the circumstances under which we may contact you after a successful purchase.
 
We are committed to using clear and straightforward language in our policy to earn your trust and ensure your continued satisfaction with our services.

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Information we collect from you

We collect the personal information you provide to us when you purchase products in-store. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, telephone number, and online Identifiers

  • Commercial Information, including purchases

  • Financial Information, including credit or debit card number

  • Location Information, including general location data

 

We collect the personal information you provide to us when you subscribe to our marketing emails. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, telephone number, and online Identifiers

  • Internet Activity

 

We collect the personal information you provide to us when you purchase products on our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers

  • Internet Activity

  • Commercial Information, including purchases

  • Location Information, including general location data

 

We collect the personal information you provide to us when you visit and browse our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, telephone number, and online Identifiers

  • Internet Activity

  • Location Information, including general location data

 

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

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Information from other sources

We may collect personal information about you from third-party sources, including Data Analytics Providers and Retail Partners.

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How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

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We generally retain data according to the guidelines below.

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Type of Data Retention Period

Cookies and online data we collect while you use our website, including Name, Internet Activity

- We do not retain data for any longer than is necessary for the purposes described in this Policy.

 

Data we collect in order to process and ship orders you place with us

including Name, Email address, Postal address, Telephone number, Purchases. We do not retain data for any longer than is necessary for the purposes described in this Policy.

 

Data we collect when you contact us for customer support and other inquiries

including Name, Email address. We do not retain data for any longer than is necessary for the purposes described in this Policy.

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Data we collect when you sign up for promotional and marketing communications

including Name, Email address, Telephone number, Online IdentifiersWe do not retain data for any longer than is necessary for the purposes described in this Policy.

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Data we collect when you review our products, answer surveys, or send feedback

including Name, Email address. We do not retain data for any longer than is necessary for the purposes described in this Policy.

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Data we collect in connection with privacy requests

including Name, Email address. We do not retain data for any longer than is necessary for the purposes described in this Policy.

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Data we collect for security purposes

including Name, Email addressWe do not retain data for any longer than is necessary for the purposes described in this Policy.

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Why we process your information

We process personal information for the following business and commercial purposes:

  • Creating Customer Profiles

  • Fulfilling Customer Orders

  • Processing Payments

  • Providing Customer Support

  • Sending Promotional Communications

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Opt-out preference signals

Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC.

WHOLESALE INQUIRIES

Wholesale is not offered at this time. However, if you are interested please send us an email and we will respond letting you know when we'll start offering this service. 

PAYMENT METHODS



  • Credit / Debit Cards


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